Privacy Policy

Effective date: August 4, 2026

TP Towing is operated by Tows R Us LLC. This Privacy Policy explains how TP Towing collects, uses, protects, and shares personal information when customers contact us, request towing or roadside assistance, use our website, communicate with us by telephone or text message, or otherwise use our services.

Depending on how you interact with TP Towing, we may collect:

• Your name
• Telephone number
• Email address
• Pickup and drop-off locations
• Vehicle make, model, year, condition, and identifying information
• Service-request and dispatch information
• Photographs or information concerning the vehicle or service location
• Communications between you and TP Towing
• Billing, payment, and transaction information
• Website-use information collected through cookies, analytics, or similar technologies

Payment-card information may be processed by third-party payment processors. TP Towing does not necessarily store complete payment-card information.

TP Towing may use personal information to:

• Provide towing and roadside-assistance services
• Prepare requested quotes
• Dispatch and coordinate drivers
• Confirm pickup and drop-off information
• Provide estimated arrival times and service-status updates
• Communicate about vehicle access, condition, location, or delivery
• Process payments and provide receipts
• Respond to questions, concerns, or service requests
• Maintain business, dispatch, accounting, and legal records
• Protect customers, employees, drivers, vehicles, and the public
• Comply with applicable laws and lawful governmental requests
• Improve our website, communications, and customer service

TP Towing may share information with employees, drivers, contractors, payment processors, technology providers, repair facilities, vehicle destinations, and other service providers when reasonably necessary to provide or administer a service requested by the customer.

Information may also be disclosed when required by law, to respond to lawful governmental requests, to enforce agreements, to protect legal rights, or to address safety, fraud, or security concerns.

TP Towing does not sell customers’ personal information.

Customers may consent to receive service-related SMS messages by initiating a text conversation with TP Towing or by expressly requesting or agreeing to receive text-message updates regarding a towing or roadside-assistance request.

SMS messages may include requested quotes, dispatch confirmations, estimated arrival times, requests for service information, driver-arrival updates, vehicle-pickup notifications, transportation updates, and delivery confirmations.

No mobile opt-in or text-message consent will be shared with third parties or affiliates.

SMS consent will not be used to send unsolicited third-party marketing messages.

Message frequency may vary. Message and data rates may apply. Customers may reply STOP at any time to opt out of SMS messages. Customers may reply HELP for assistance or call TP Towing at 813-455-9146.

TP Towing uses reasonable administrative, technical, and operational measures intended to protect personal information. However, no electronic transmission, telephone service, messaging system, or storage method can be guaranteed to be completely secure.

Personal information may be retained for as long as reasonably necessary to provide services, maintain business and accounting records, resolve disputes, comply with legal requirements, and protect TP Towing’s legitimate business interests.

You may request that TP Towing update or correct certain contact information by contacting us.

To stop SMS messages, reply STOP to any SMS message from TP Towing. A customer who has opted out may reply START to opt back in.

Our website may contain links to third-party websites or services. TP Towing is not responsible for the privacy practices, content, or security of third-party websites and services.

TP Towing may update this Privacy Policy when business practices, legal requirements, or services change. Updates will be posted on this page with a revised effective date.

TP Towing
Operated by Tows R Us LLC
Telephone: 813-455-9146
Email: dispatch@tptowing.com
Website: https://tptowing.com/privacy-policy

SMS Terms: https://tptowing.com/sms-terms

Last Updated: 8/17/2025

At TP Towing, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information, specifically for the purpose of providing towing services. We do not sell, share, or use your personal information, including phone numbers, for any purpose other than to fulfill your requested service. This policy also includes specific details on SMS communications, opt-in procedures, and opt-out options.

Information Collection and Use

• Personal Information: When you request a towing service, we may collect information such as your name, contact details (including phone number), and location details. This information is used solely for service fulfillment, customer support, and communication related to the service you requested.
   
• SMS Communication: If you opt-in to receive SMS updates from TP Towing, your phone number will be used only to send service-related messages or updates directly related to your requested towing service. You will not receive marketing or promotional messages unless explicitly agreed upon by you.
   

• We require your express consent before sending any SMS messages to your phone number. This consent may be obtained through a checkbox on our website or other affirmative actions indicating your agreement.
   
• Example of Consent: By selecting the consent checkbox during your service request, you agree to receive SMS notifications from TP Towing about your towing service status.
   

• Opt-out Option: You can opt out of receiving SMS messages from TP Towing at any time by replying with the word "STOP" to any message we send. This ensures you will not receive further messages unless you re-enroll in our SMS service.
   
• Confirmation of Opt-out: Upon sending a STOP message, you will receive a confirmation indicating that you have been unsubscribed from further SMS communications.
   

• We are committed to safeguarding your personal information. TP Towing takes appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. We only retain your information as long as necessary to fulfill your requested services and comply with legal requirements.
   

• No Third-Party Sales or Sharing: We do not sell or share your personal information with third parties for marketing or any other purposes outside of your towing service request. Your contact information remains strictly confidential within our company.
   
• Exceptions: Information may be shared only if required by law or necessary to protect the rights, safety, and property of our customers, employees, or the public.
   

• Regulatory Compliance: TP Towing complies with all applicable regulations governing customer privacy and data protection.
   
• Policy Updates: We may periodically update this Privacy Policy to reflect changes in our practices, legal requirements, or improvements to our service. The latest policy will always be available on our website.
  

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us at 813-455-9146.